Alexander Norén

Delivered daily technical support and troubleshooting for critical IT infrastructure in a security-classified environment, maintaining system uptime and data integrity.

Administered Active Directory, Microsoft 365, and associated services, optimizing user access management and platform performance.

Managed and tracked IT incidents and service requests using Jira, ensuring timely resolution and comprehensive follow-up.

Contributed to client, server, and documentation efforts, enhancing system reliability and knowledge base accessibility.

Managed and registered a high volume of customer inquiries, service requests, and return orders, ensuring accurate data capture and efficient processing.

Provided swift and precise technical support, consistently achieving high customer satisfaction scores through effective problem resolution.

Conducted and facilitated requirements workshops, producing detailed requirement specifications that aligned with strategic business objectives.

Developed and integrated robust security requirements based on ISO/IEC 27002 standards, enhancing system resilience and compliance.

Created detailed user stories and provided continuous support to Agile/Scrum teams, improving sprint efficiency and feature delivery.

Implemented and maintained automated tests using Cypress, significantly improving software quality and reducing manual testing effort.

Managed and processed extensive documentation for loan and leasing agreements, ensuring compliance and accuracy for financial transactions.

Registered and meticulously verified invoices and payments, contributing to streamlined financial operations and accurate record-keeping.

Assessed and processed mobile damage claims, ensuring fair and efficient resolution for customers.

Provided customer support and managed cases within a ticketing system (Citrix Halo), improving service delivery and issue tracking.